Shipping Policy
At Sumairanoorllc, we deeply appreciate each customer, and your satisfaction is our highest priority. We’re working diligently to expedite the shipping process and ensure your package arrives promptly. We greatly value your patience and understanding.
If you have any questions or need assistance, please don’t hesitate to reach out to our customer support team.
Fees & Destinations
Currently, we ship worldwide, including the United States and Canada.
- Shipping Costs in the United States are as follows:
Item Price | Shipping Fee |
$158 and above | Free |
Greater than $89.00, less than $158.00 | $6.98 |
$89.00 and below | $4.95 |
*All standard shipping (5 to 15 business days) except holidays.
- Shipping Costs in Canada are as follows:
Item Price | Shipping Fee |
$199 and above | Free |
$198.99 and below | $8.98 |
*Please note that only select products are currently available for delivery to Canada. For more information, please check the checkout page.
*To our valued Canadian customers: Please be advised that shipments from the United States to Canada may be subject to import fees. These charges are determined by Canadian customs regulations and are beyond our control. Any import duties or fees are the responsibility of the recipient.
While we strive to offer a seamless shopping experience, please be aware that there may be additional charges for international deliveries. Thank you for your continued support and understanding!
Shipping Time
- In-stock orders typically ship within 1-3 business days, unless otherwise stated on the product page.
- Our cut-off point is 5:00 pm PST, Monday to Friday. Any order placed after 5:00 pm PST will be processed through our dispatch system the next working day.
- We currently do not deliver at weekends.
Shipping Changes
- NO CHARGE for changing the address BEFORE we provide you the tracking number.
- $10 WILL BE CHARGED to cancel the order after the package has been shipped.
- $10 WILL BE CHARGED if the customer does not accept the package or the package is undelivered.
- $20 WILL BE CHARGED if the package has already been delivered to the original address successfully.
Kind Tips
- Shipping times can be affected by variable customs clearance times or public holidays. If you have not received your package based on the above estimates, please kindly contact us for help.
- Shipping times will be affected during public holidays, as manufacturers and couriers will limit their operations at these times. Unfortunately, this is outside of our control. Normal service resumes immediately after each holiday.
- It can take a few days after order shipment before the tracking number becomes active on the courier’s system. If the information has not appeared on the courier’s website, please try again later.
- All estimated/typical delivery times are derived from past data collected from past orders. They are approximate times for reference only.
- Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of USPS or any other parcel service.
- Shipping area: The United States(Excluding Hawaii and Alaska) and Canada
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